Shipping policy

SHIPPING POLICY

You’ve picked your ride. Now we just need to get her to you.

Here’s everything you need to know about shipping your She’s Electric order.

WHERE WE SHIP

We currently ship Australia-wide.

At this stage, we do not offer international shipping. But never say never.

SHIPPING COSTS

Shipping costs are calculated based on your delivery location, the size and weight of your order and the delivery service required.

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

ORDER PROCESSING

Once your order has been placed and payment has been confirmed, we’ll get to work preparing it for dispatch.

Orders are generally processed during our business hours in Western Australia, Monday to Friday, excluding public holidays.

During new releases, sales, promotions and other busy periods, processing may take a little longer.

We’ll get her moving as quickly as we can.

E-BIKE DELIVERY

Our e-bikes are carefully packaged for transport to help keep them protected on their way to you.

Depending on your location, bikes may be shipped through a specialist freight or courier provider.

Some assembly may be required once your bike arrives. Please follow the assembly and safety instructions supplied with your bike before riding.

If you're not confident assembling or adjusting your bike, we recommend having it checked by a qualified bicycle mechanic before your first ride.

DELIVERY TIMEFRAMES

Delivery times vary depending on your location and the freight provider.

Any delivery timeframe provided by us or a freight provider is an estimate only unless we specifically agree otherwise.

Regional and remote areas may take longer than metropolitan deliveries.

Occasionally delays happen because of weather, freight congestion, public holidays, courier disruptions or other circumstances outside our reasonable control.

We know waiting for a new bike is painful. We promise we want her at your place just as much as you do.

TRACKING YOUR ORDER

Where tracking is available, you’ll receive tracking or delivery information once your order has been dispatched.

Please allow some time for tracking information to become active after receiving your dispatch notification.

For larger freight deliveries, the carrier may contact you directly to arrange or confirm delivery.

DELIVERY ADDRESS

Please double-check your delivery address before completing your order.

Make sure your address is complete and includes any relevant unit numbers, business names or access information.

If you notice an error after placing your order, contact us as soon as possible.

We’ll do our best to update the address before dispatch, but once an order has left us, we may not be able to redirect it.

Additional freight charges resulting from an incorrect or incomplete address, redelivery or redirection may be payable by the customer where permitted by law.

SOMEONE MAY NEED TO BE HOME

Because bikes are large and valuable items, deliveries require someone to be present to accept the delivery or provide a signature.

Delivery requirements vary between freight providers and locations.

If the carrier is unable to complete delivery, redelivery or depot collection may be required and additional charges may apply.

Please keep an eye on your tracking and any messages from the freight provider once your bike is on the move.

REGIONAL & REMOTE DELIVERIES

We love a road trip. Unfortunately, freight companies sometimes don't.

Some regional or remote Australian addresses may require additional delivery time, additional freight charges or collection from the nearest available freight depot.

If we’re unable to deliver directly to your nominated address, we’ll contact you to discuss the available options.

PRE-ORDERS

If you've ordered a bike on pre-order, the estimated arrival or dispatch date shown at the time of purchase is an estimate.

International manufacturing and freight can occasionally throw us a curveball - shipping delays, port congestion, customs and other unexpected hold-ups can affect arrival dates.

If there’s a significant delay to your pre-order, we’ll keep you updated where reasonably practicable.

MULTIPLE ITEMS

If your order contains multiple products, they may occasionally be shipped separately.

Don't panic if everything doesn't arrive together - the rest may simply be taking the scenic route.

Where available, tracking information will help you follow each shipment.

CHECK YOUR DELIVERY

When your order arrives, please check the packaging and your bike for any obvious signs of transport damage.

If something doesn't look right, take clear photos of the packaging before opening it, as well as photos of the bike and any visible damage.

Contact us as soon as reasonably possible so we can investigate the issue with the freight provider and help get things sorted.

Please keep the original packaging while the issue is being assessed.

Nothing in this section limits your rights under the Australian Consumer Law.

LOST OR DELAYED ORDERS

If your tracking hasn't moved for an unusual amount of time or your order appears to be missing, get in touch with us.

We'll work with the freight provider to find out what's going on and help determine the next steps.

Please keep in mind that occasional freight delays are outside our direct control, but we won't leave you hanging.

CHANGING OR CANCELLING AN ORDER

If you need to change or cancel an order, contact us as quickly as possible.

If your order hasn't been processed or dispatched, we'll do our best to help.

Once an order has been dispatched, we may not be able to cancel or redirect it and additional freight or return costs may apply.

Any cancellation or refund rights you have under the Australian Consumer Law are not affected.

RETURNS

Need to send something back?

Please see our Returns Policy for information about change-of-mind returns, faulty products, return shipping and eligibility requirements.

QUESTIONS?

Not sure where your bike is, whether we can deliver to your area or just getting impatient because your new ride is on the way?

We get it.

Get in touch with us through the contact details on our website and we'll help you out.

She’s Electric

Good things come to those who wait. Great things arrive in a very large bike box.