RETURNS POLICY

Changed your mind? No hard feelings. We get it.

We accept change-of-mind returns within 30 days of purchase, provided your item meets the conditions below.

CHANGE-OF-MIND RETURNS

To be eligible for a return:

Your return must be requested within 30 days of purchase.
Bikes must be unused and unassembled.
Items must be returned in their original packaging, including all parts, accessories, manuals and other items originally supplied.
Products must be returned in their original, resalable condition.
Proof of purchase is required.

Unfortunately, we cannot accept a change-of-mind return if the bike has been assembled, ridden, used, damaged or is no longer in its original packaging.

RETURN SHIPPING

Change-of-mind return shipping costs are the responsibility of the customer.

We do not cover or reimburse return freight costs. We strongly recommend using a tracked and insured shipping service, as you are responsible for the item until it arrives safely back with us.

Please contact us before sending anything back so we can provide return instructions.

REFUNDS

Once your return arrives, we'll inspect it to make sure it meets the conditions above.

If approved, your refund will be processed back to your original payment method.

Original shipping or delivery charges are not refundable for change-of-mind returns.

Please allow some time for your bank or payment provider to process the refund once it has been issued.

DAMAGED, FAULTY OR INCORRECT ITEMS

Something not right? Get in touch with us as soon as possible.

If your order arrives damaged, faulty or incorrect, please send us your order number, a description of the issue and clear photos or video so we can get things sorted.

Please don't assemble or ride a bike that has arrived damaged.

AUSTRALIAN CONSUMER LAW

Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law.

Our change-of-mind conditions are separate from your rights where a product is faulty, damaged, not as described or otherwise fails to meet a consumer guarantee.